FAQ

Escape rooms are the newest in live, interactive entertainment. “Locked” in a room with other participants, you will work together as a group to find clues, solve a series of puzzles, and ultimately escape before your time runs out.

Fair warning: escape rooms are highly addictive!

It is true that the main entry door will be locked until you complete your mission. However, all rooms are equipped with an exit button in case of emergency, so you will always have the option to leave at any point.

Our games are designed to accommodate everyone. However, some elements have smaller spaces incorporated to enhance gameplay. No door will lock behind you as you progress through the game, and in the event of an emergency, you can leave the room at any point. For any further concerns, feel free to contact us at 865-436-2326.

You will have up to 1 hour in each room to achieve your goal, escape, and win the game.

All slots in a room are booked first come, first serve. However, during these trying times, we recognize the need to alter policies in order to maintain our guests’ health and safety. Therefore, we are currently offering a large discount on private escape experiences for groups who do not wish to be booked with other parties. In order to play alone, you must book as a “Private Event”. If your escape party does not fill the escape room’s capacity and you do not select the “Private Event” box to “book entire game,” you may be paired with other guests. If you have less than 4 people in your party, you will be required to book the remaining spaces to meet the minimum and take advantage of the discounted private experience.

Yes. Your escape guide will monitor your progress in order to provide assistance with your game experience; when you are stumped, feel free to ask for clues!

Considering you are reserving time slots, we require full payment at the time of booking. You can book online or over the phone with a credit card, or you can reserve in person with cash or card.

Generally, game slots fill up quickly. If you have a specific time and date in mind, be sure to book as soon as possible.

We have a strict no cancellation policy. We will gladly attempt to reschedule a time with at least a 24 hour notice.

We strongly encourage participants to check in 15 minutes in advance of scheduled game time. Due to time constraints and other guest experience, late participants will not be allowed in the room once a game has started.

The only thing you need to bring is your brain – everything else is provided for you in the room.

The Escape Room experience is not always about the “escape” as it is about challenging yourself and working with friends and strangers alike to conquer the obstacles in front of you. Make sure to utilize your clues when you feel stumped! Although conquering the game is quite satisfying, do not be discouraged if you cannot escape in time!

All photography is strictly prohibited; however, there will be ample time after the game to take pictures with teammates. Along those lines, cell phones and other electronic devices must be stored before entering the game – usage is not allowed during game play.

We are located at 716 Parkway, Suite 214, Gatlinburg, TN 37738, between traffic lights 6 and 8, in the Reagan Terrace Mall.

While we do not have our own parking lot, there is a Pay Parking lot directly across the street from us on the Parkway in the middle of Gatlinburg plus many other parking lots throughout Gatlinburg. Please be sure to factor parking and walk time into your schedule, as games cannot be started late.